The Department for Child Protection (DCP) is committed to working with our service providers to ensure the best possible outcomes for children and young people in care.

Our events are designed to support service providers to understand and be kept informed of key changes and impacts associated with implementation of DCP Procurement Program and Reform activities.

We welcome feedback and questions via email DCPServiceProviders@sa.gov.au.

DCP Sector Briefing 1

DCP Sector Briefing 2

DCP Sector Briefing 3

DCP Sector Briefing 4

DCP Sector Briefing 5

DCP Sector Briefing 6

Industry Day

New contract KPI discussion

Service provider briefing - September 2020

Supply to government workshop

Contractual web content management framework - Consultation closes 5 September 2021

Acceptance required: Midnight 21 September 2021

Who is impacted: All service providers

Current contract content impacted: Out of home care service contract content consultation guidelines.

DCP would like to thank everyone for their involvement in the Contractual web content management framework consultation process.

The Contractual web content management framework provides information on how DCP will inform, consult, involve, and collaborate with service providers regarding changes to web based contract content.

The DCP has undertaken a review of the framework in line with the required review date and have proposed a number of changes to support consistent management and consultation of contractual web content.

Consultation feedback

DCP received a number of questions and comments in relation to the above consultation. We have published the consultation report outlining and responding to the feedback received.

Action required

  1. Review the consultation report and final Contractual web content management framework
    1. Consultation report (PDF, 575.3 KB)
    2. Final Contractual web content management framework (PDF, 843.3 KB)
  2. Appoint an authorised representative from your organisation to indicate acceptance of the proposed change.
  3. Complete the acceptance survey by Midnight 21 September 2021.

If you have any questions or clarifications about the proposed changes, please contact DCPServiceProviders@sa.gov.au or call Jessica Brodie, Senior Project Officer on 08 8226 3487.

Closes: Midnight 26 September 2021

Who is impacted: All service providers

Contract content impacted: Contract performance management (this is the current document)

The Contract Performance Management Framework (CPMF) describes how the Department for Child Protection (DCP) will administer, monitor, evaluate, and reconcile the delivery of services as described in the contract between DCP and the service provider.

DCP has undertaken a review of the CPMF and is proposing a number of changes to support a consistent performance management approach.

Impact and complexity

Using the impact and complexity matrix within the Contract web content management framework, these changes have been identified as low impact and complexity, with no change in scope of services and/or resources required and no implementation effort.

Changes to the content includes:

  • Format changes to align to current DCP Framework templates
  • Removal of repetitive information and information that is not relevant to performance management.
  • Simplified the performance management response into a single table – 4.2 Performance Management Response.
  • Changed the performance management response to allow for discretionary actions as required after a review of the performance risk and any other factors (e.g. factors outside of the service provider’s control).
  • Inclusion of 4.2.1 Changing a performance level, which allows DCP discretion to change performance levels after a review of the performance risk and any other factors that may have led to that outcome, (e.g. change performance level from a level 3 to a level 2).
  • Performance Level 4 threshold trigger has changed from Two consecutive quarters at Performance Level 3 to Performance not improving within the timeframes set out in the performance recovery plan. This ensures improvement timeframe is tailored to the performance issue.
  • Contract performance will be discussed at quarterly meetings where possible and additional performance management meetings may be scheduled only if required as part of a performance recovery plan.
  • Removal of performance meeting membership table which dictated who should attend each performance level meeting. Instead, meeting attendees will be decided between DCP and Service Providers depending on circumstances.

Action required

  1. Review the proposed changes: Draft Contract Performance Management Framework (DOCX, 94.6 KB) (this is the proposed draft document)

    The original document is available to view on the Contract Performance Management service provision page.

  2. Provide feedback on the proposed changes by Midnight 26 September 2021.

    Use our consultation survey or if your feedback is extensive we recommend using track changes on the word document and sending it to us via email at DCPServiceProviders@sa.gov.au.

Next steps

  • DCP will review feedback received and incorporate as applicable.
  • After the consultation has closed, DCP will publish the updated document and request acceptance of the final proposed document via an acceptance survey.

If you have any questions or clarifications about the proposed changes, please contact DCPServiceProviders@sa.gov.au or call Jessica Brodie, Senior Project Officer on 08 8226 3487.

Closed: Midnight, Sunday 5 September 2021

Who is impacted: All out of home care service providers

Contract content impacted: Service provider responsibilities in the management of care concerns.

The service provider responsibilities in the management of care concerns defines a care concern and specifies the responsibilities of service providers in managing those care concerns.

The Department for Child Protection (DCP) has undertaken a review of this document and is proposing a number of changes to improve service delivery. Changes to the document include;

  • Changes to the formatting of the document
  • Removal of definitions of sexual abuse, physical abuse, neglect, and emotional abuse
  • Expanding on the following areas:
    • Care concern principles
    • Immediate safety requirements
    • Reasonable force in protecting self and others
    • Safeguarding requirements
    • Care concern outcome
    • Policies and procedures
  • Inclusion of new requirements including:
    • DHS screening unit reporting requirements
    • NDIS quality and safeguards commissioning reporting requirements
    • Participating in planning discussion for minor, moderate, and serious care concerns
    • Supporting the person of concern
    • Finalisation, review and screening

Consultation period for these changes has closed

Next steps

  • DCP will review feedback received and incorporate as applicable.
  • After review DCP will publish the consultation report and the updated document.
  • DCP will request acceptance of the final proposed document via an acceptance survey.

If you have any questions or clarifications about the proposed changes, please contact DCPServiceProviders@sa.gov.au or call Jessica Brodie, Senior Project Officer on 08 8226 3487.