Child protection is an essential service that must continue throughout the coronavirus (COVID-19) outbreak. Our top priority is the safety and wellbeing of children and young people in care, carers and staff.

These coronavirus pages aim to provide Department for Child Protection (DCP) service providers and sector partners with clear and consistent information for service delivery.

With information and advice continually evolving, please check back regularly.

Communication channels throughout this period have not changed.

  • Carers should contact their agency support worker to discuss any issues or concerns relating to their caring role.
  • Queries or issues relating to a child or young person should be directed to the child’s DCP case worker.
  • Queries or issues relating to service delivery or your agency’s contract should be referred to your DCP Contract Manager, or sent to DCPServiceProviders@sa.gov.au.

Coronavirus (COVID-19) is a respiratory illness with symptoms ranging from a mild cough to pneumonia. Some people recover easily, others may get very sick very quickly. Good hygiene and social distancing are the best ways to prevent infection.

Visit the SA Health and Department of Health websites for more information about the virus and associated measures, including:

Other languages

Translated coronavirus fact sheets are available in a wide range of languages. If you are working with Culturally and Linguistically Diverse families, please consider making these resources available to them.

As service providers, we will rely on you to promote social distancing and good hygiene with your clients and staff.

Hygiene

Good hand and sneeze/cough hygiene is the best defence against viruses. For information on what you can do to reduce the risk of getting sick or passing infections, see the SA Health Winter safety page. There are also a range of posters that can be displayed in your office to remind staff and visitors about good hygiene practices.

Good hygiene includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of tissues properly
  • washing your hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people
  • cleaning and sanitising frequently used objects such as mobiles, keys and wallets.

Social distancing

“Social distancing” is the term used to describe methods to stop or slow the spread of infectious diseases in workplaces and the community, predominantly by minimising close contact between people.

Key measures include:

  • if you are sick, stay away from others
  • practise good hand and sneeze/cough hygiene (see 'hygiene' information above)
  • at home:
    • avoid handshaking and kissing
    • regularly disinfect high touch surfaces such as tables, kitchen benches and doorknobs
    • increase ventilation by opening windows or adjusting air conditioning
    • visit public places sparingly such as shops, and buy goods and services online
    • consider whether outings and travel, both individual and with family, are sensible and necessary
  • at work:
    • stay at home if you are sick
    • stop handshaking as a greeting
    • hold meetings via video conferencing or phone call
    • defer large meetings
    • hold essential meetings outside in the open air if possible
    • promote good hand and sneeze/cough hygiene and use hand sanitisers
    • take lunch at your desk or outside rather than in the lunch room
    • clean and disinfect high touch surfaces regularly including desks and tables, telephones, keyboards, etc
    • consider opening windows and adjusting air conditioning for more ventilation
    • limit food handling and sharing of food in the workplace
    • reconsider non-essential business travel
    • consider if large gatherings can be rescheduled, staggered or cancelled.

Read the Department of Health Coronavirus (COVID-19) – Information on social distancing for more information, including other tips when you're out in public and for schools.

Cleaning

SA Health recommends that the frequency of cleaning is increased, particularly surfaces that are high contact such as door handles, light switches, lift buttons etc. In line with this advice, DCP is looking to increase the frequency of cleaning in offices and DCP-run facilities. Service providers should also consider this option as part of their coronavirus planning.

The Department of Health employer fact sheet contains some information about precautions when cleaning.

Contact

Contract Reform

Email*: DCPServiceProviders@sa.gov.au

*Please note that the above email address is for use by current or potential service providers. If you are a carer, parent, or other community member, please visit contact the department for other ways to get in touch.