The information on this page is for mandated notifiers. If you are a concerned member of the public, see the website for information about making a report to the Child Abuse Report Line. Always call 000 if it is an emergency.

Child abuse report line (CARL)

To report a suspected case of child abuse or neglect call the child abuse report line (CARL): 13 14 78.

The report line is available 24 hours a day.

All serious concerns must be reported via the report line and not via the online reporting system.

Serious concerns include when you suspect a child or infant is in imminent or immediate danger of:

  • serious harm
  • serious injury
  • chronic neglect
  • or when a child is in care of the department and you suspect they are being abused or neglected.

See preparing to report suspected child abuse or neglect for details on what to provide in a report.

DCP After Hours

DCP After Hours provides an after-hours response to immediate child abuse and neglect matters, and responds to crisis situations relating to children who are under guardianship of the Chief Executive.

Online reporting system

All serious concerns must be reported via the Child Abuse Report Line (13 14 78) and must not be submitted via eCARL.

Refer to the Reporting child abuse fact sheet (PDF, 387.1 KB) for more details.

To make a report online you must register and login to the online child protection reporting system.

For help, see the instructions for using the online child protection reporting system (PDF, 274.0 KB).


Child Abuse Report Line (CARL)

Phone: 13 14 78

Related links

Indicators of child abuse or neglect

What not to report as child abuse or neglect

Preparing to report child abuse or neglect

Reporting child abuse fact sheet (PDF, 387.1 KB)