Carers have the right to make a complaint. We are here to support you throughout the process and will take your concerns seriously.

The Department for Child Protection (DCP) is committed to listening to, and responding to, your concerns and complaints.

We know that it may be stressful and upsetting when issues arise. We want to best support you through this time and will address complaints in a timely and efficient way. We hope this reduces the impacts of any concerns or worries and will help to maintain respectful and professional relationships within the care team.

Additionally, by understanding and resolving carer concerns, we are able to inform best practice for our staff. Importantly, complaints help DCP to meet our commitment to carers and remain accountable. If you feel particularly unhappy with a DCP decision, experience or interaction a complaint can be made.

This factsheet explains how to get your complaint heard, acknowledged and resolved: Making a Complaint with DCP: factsheet for carers (PDF, 263.3 KB)

For further information, DCP encourages carers to speak with their support worker or DCP case worker.