The information sharing guidelines for promoting safety and wellbeing (ISG) provide a consistent state-wide process for information sharing between relevant government agencies and with contracted non-government agencies where there is a risk to the safety or wellbeing of a person.

In 2013 the South Australian Cabinet directed that the scope of the ISG be broadened to include information sharing for all vulnerable population groups, including all adults, irrespective of their status as parents or caregivers, where there are threats to safety and wellbeing.

This decision means service providers can apply the ISG whether they work with adults or children.

Departmental procedure

The Information sharing and confidentiality practice guide (PDF, 632.4 KB) and flowchart (PDF, 87.6 KB) incorporates the Department’s ISG procedure. It supports staff to:

  • share information and collaborate with others to promote the safety and wellbeing of children, young people, families and carers
  • know when information must be shared, may be shared or should not be shared
  • understand the interconnection between the Children and Young People (Safety) Act 2017 and the Information Sharing Guidelines for Promoting Safety and Wellbeing (ISG) and how together, they provide a strong framework for appropriate information sharing
  • understand the process and decision making steps that must be followed when sharing information; and
  • ensure children and young people’s right to safety is paramount in decisions to share information and is not overridden by other considerations such as privacy or confidentiality.

The practice guidance applies to all DCP staff and volunteers.

ISG resources

The following resources provide additional information.

Related links

​Ombudsman SA