The information sharing guidelines for promoting safety and wellbeing (ISG) provide a consistent state-wide process for information sharing between relevant government agencies and with contracted non-government agencies where there is a risk to the safety or wellbeing of a person.

In 2013 the South Australian Cabinet directed that the scope of the ISG be broadened to include information sharing for all vulnerable population groups, including all adults, irrespective of their status as parents or caregivers, where there are threats to safety and wellbeing.

This decision means service providers can apply the ISG whether they work with adults or children.

Departmental procedure

The ISG procedure (PDF, 1.6 MB) applies to all Department for Child Protection staff including those who:

  • work directly with children and families
  • provide legal advice
  • provide training and induction of employees
  • work in data management and records management
  • are involved in licensing and registration
  • develop policy and practice guidance.

Core messages

The procedure outlines that:

  • seeking the consent of adults and children to share their personal information is best practice, wherever it is safe and practicable to do so
  • staff must follow the ISG decision making steps when sharing information so that risks are appropriately understood, managed and documented
  • the ISG does not override the department's responsibilities or the obligations of staff to report suspected child abuse or neglect.

The ISG procedure is currently under review and an updated procedure will be made available in 2017.

ISG resources

The following resources provide additional information.

Related links

​Ombudsman SA