This page was last updated 4 October 2022.

To ensure safe quality care is provided to children and young people, Service Providers must ensure that individual carers and service provider personnel meet the minimum carer and personnel requirements including;

  • Qualifications
  • Mandatory requirements
  • Training
  • Family based carer assessments.

The family based carer requirements are outlined in the Family based carer requirement matrix (PDF, 590.4 KB).

The service provider personnel requirements apply to all employees, agents, consultants, contractors, or subcontractors employed or engaged in the execution of a DCP contract working in a direct care or support roles.

The minimum requirements are set out in the Service provider personnel requirements matrix (PDF, 631.8 KB) and the Minimum qualification and training requirements for service provider personnel (PDF, 801.0 KB).

The Personnel requirements transition plan (PDF, 687.5 KB) outlines the responsibilities of DCP and service providers in the transition to the updated minimum qualification and training service provider personnel requirements. This document is relevant only during the transition phase from 16 March 2022 to 15 March 2023.

Additional resources

The Child Safety (Prohibited Persons) Act 2016 (CSPP Act) (to commence on 1 July 2019) requires that any person who wants to work or volunteer with children must undertake a working with children check (WWCC) every five years.

Please refer to the Practice Guidance – Working with Children Checks for family based carers (PDF, 614.2 KB) (PDF, 828.3 KB) for information on:

  • completing WWCCs as a pre-condition for initial and ongoing carer approval
  • renewing WWCCs at least once in every 5 year period, and
  • taking action to ensure the safety of a child if an approved carer (and adult household member or regular household guest) is a prohibited person or a WWCC has not been conducted within the preceding 5 year period.

Additional resources