The management of care concerns will be underpinned by the following principles:

• child safety is paramount
• decision making will be child-focused
• children and young people will have a voice in decisions made about them
• interagency collaboration leads to better outcomes.

Service providers must demonstrate commitment to the prevention and management of care concerns through systematic approaches in service culture, staff training, reporting and review processes.

For more information please refer to the Service provider responsibilities in the management of care concerns guideline (PDF, 352.5 KB) and the care concerns process flow (PDF, 655.0 KB).