Develop a package of information regarding making complaints about child protection matters, including information and complaint forms which are suitable for children and young people.
Develop the capacity of the Ombudsman’s Office to respond specifically to child protection complaints.
Develop an administrative arrangement between the Ombudsman and Health Care and Community Services Complaints Commissioner (HCSCC) to determine matters in which the Ombudsman would exercise dual jurisdictions, including, but not limited to, child protection complaints.
Charge the screening authority with:
Evaluate the effectiveness of specialist Multicultural Community Engagement Team (MCET) staff working together with front-line practitioners on child protection cases and assess the value of collocating MCET staff in the agency’s offices.
Undertake a qualitative review of the capacity of the agency’s Multicultural Community Engagement Team (MCET).
Require that the cultural background of children coming into contact with the child protection system be recorded on C3MS, including in the 'life domains' area, for all children in care who have a culturally and linguistically diverse background.
Require child and family assessment and referral network members to provide support for families who are caring for children with disabilities, to enable them to engage with NDIS.
Ensure agency caseworkers, when participating in NDIS planning, prioritise the use of the Alternative Care Therapeutic Team program when appropriate to meet the therapeutic needs of a child in care.
Train agency caseworkers to recognise and respond to the needs of children with disabilities, particularly in accessing and maximising support services offered by NDIS.