Respond to the recommendations in this report as follows
Develop a package of information regarding making complaints about child protection matters, including information and complaint forms which are suitable for children and young people.
Develop the capacity of the Ombudsman’s Office to respond specifically to child protection complaints.
Amend the Children’s Protection Act 1993:
- to permit and, in appropriate cases, require the sharing of information between prescribed government and non-government agencies that have responsibilities for the health, safety or wellbeing of children where it would promote those issues
- to require prescribed government and non-government agencies to take reasonable steps to coordinate decision making and the delivery of services for children.
Identify key performance indicators on the cultural competency of the agency’s workforce, and regularly review the effect of these recommendations on that competency.
Ensure that every child in care with a culturally and linguistically diverse background has a comprehensive cultural maintenance plan that is regularly reviewed, having regard to the child’s age and placement circumstances.
Assist staff and carers who work with children in care who have a culturally and linguistically diverse background to achieve culturally informed best practice through the development of practice guides.
Undertake a qualitative review of the capacity of the agency’s Multicultural Community Engagement Team (MCET).
Analyse data collected regarding the cultural background of children coming into contact with the child protection system to determine how to best respond to children at risk in culturally and linguistically diverse communities.
Train agency caseworkers to recognise and respond to the needs of children with disabilities, particularly in accessing and maximising support services offered by NDIS.