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Provide practitioners with mobile devices to allow access to C3MS from remote locations.

Response to recommendation: 

The South Australian Government accepts this recommendation in principle.

All C3MS-related recommendations and their full acceptance are subject to the outcome of the C3MS review initiated in response to recommendation 20.

In many situations, the availability of C3MS on mobile devices such as phones or tablets would increase efficiency and facilitate better and more responsive relationships between case workers and children and families.

The Department for Child Protection is currently investigating software solution options that ensure information security is maintained, worker interfaces with applications are easy to use and benefits for case workers and other staff are realised. An example of a potential app being assessed for adoption is iApply, an online forms and workflow automation solution.

Additional solutions and apps will be evaluated to identify the most appropriate option.

Progress update: 

As an outcome of the successful trial of internet-enabled mobile devices with direct secure access to C3MS in the Limestone Coast region, the program is being expanded to provide mobile devices to every office across the state by the end of 2018.

Lead agency: 
Department for Child Protection (DCP)

Accepted in principle - Phase 1

Reform theme: 
System enablers (agency reform)
Updated date: 

June 2018