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14

Recommendation number: 
14

Employ administrative assistants at adequate levels of expertise to support casework teams to manage the administrative requirements of C3MS.

Response to recommendation: 

The South Australian Government does not accept this recommendation.

While the administrative requirements of case workers to record notes on C3MS can be time intensive, employing administrative assistants to undertake data entry and administrative C3MS tasks would not significantly reduce the office-based requirements of case workers.

Instead it will create an additional layer of information exchange that may lead to key information about children and families being lost, miscommunicated or misinterpreted when uploaded by individuals not involved in the case.

It may also result in double handing and only minimal efficiency gains, as case workers will still be required to type up or write the similar notes before they are uploaded by others.

Based on the outcomes of the review of C3MS identified in recommendation 20 and other potential enhancements recommended in 15, 16, 17 and 19, it may be appropriate to consider administrative support for C3MS or an alternative database at a later date.

Lead agency: 
Department for Child Protection (DCP)
Status: 

Not accepted

Reform theme: 
System enablers (agency reform)