The Child Protection Systems Royal Commission delivered its report, 'The Life They Deserve', in August 2016. The report made 260 recommendations about improvements to the child protection system.
Read about each recommendation on this page, including details of the government’s response, and progress so far.
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1Establish a protocol to govern eligibility for a grant of legal aid to carers, where the child’s best interests would be better or more appropriately secured by obtaining Family Court orders, rather than by proceedings in the Youth Court. Further, that funding be provided to the Legal Services Commission and quarantined for this specific purpose.
Read more about our response
December 2017
Progress update:The Legal Services Commission (LSC) has established guidelines governing eligibility for a grant of legal aid to carers where the child's best interests would be better secured by obtaining Family Court orders rather than by proceedings in the Youth Court.
The funding required for the recommendation to be provided to LSC and quarantined for this specific purpose has not yet been established.
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Status:Accepted in principle - Phase 2Lead agency:Legal Services Commission (LSC)The South Australian Government accepts this recommendation in principle.
A consultation process will need to occur involving the Federal Circuit Court, the Family Court, the Legal Services Commission and other relevant partners in developing an appropriate protocol which gives effect to the intention of this recommendation.
Further, the Commonwealth Government provides the Legal Services Commission with funding to be used for family law proceedings and other ‘Commonwealth law matters’. As such, the government will request the Commonwealth Government to provide funding to cover any matters which come within that protocol.
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2Fund, subject to a protocol, any required filing costs where there is a need for Youth Court orders to be registered in the Family Court to improve the safety of the children to whom they relate.
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December 2017
Progress update:Where the Youth Court order relates to a person who has received a grant of aid, any required filing costs in the Family Law Courts are waived under existing arrangements.
The Department for Child Protection, Child Protection Reform Implementation Team will meet with Legal Services Commission to progress implementation of this recommendation further.
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Status:Accepted in principle - Phase 2Lead agency:Legal Services Commission (LSC)The South Australian Government accepts this recommendation in principle.
The government accepts that there are instances in which it is appropriate to register a Youth Court order in the Family Court in order to improve the safety of the child to which it relates and that it may be appropriate to modify the criteria governing eligibility for a grant of legal aid in such matters, so that it is easier for a carer to obtain a grant of legal aid, and therefore a certificate which waives the court filing fee.
The Federal Circuit Court or Family Court currently waives its filing fee where a person has obtained a grant of legal aid.
The government accepts that a protocol should be developed to identify the criteria that would apply where a person wants to register a Youth Court order in the Family Court in order to improve the safety of the child for which the order relates.
It is the Commonwealth Government, rather than the state government, that provides the Legal Services Commission with funding for applications made in the Family Court and other 'Commonwealth law matters'. The South Australian Government will request the Commonwealth Government to provide specific funding to cover the matters that come within that protocol.
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3Support and promote for action, recommendation 5(a) of the Family Law Council interim report (June 2015), which advocates for the development of a national database of child protection and Family Court orders.
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December 2017
Progress update:This recommendation will be considered by the Family Violence Working Group.
The Family Violence Working Group was established by the national Law, Crime and Community Safety Council on 19 May 2017 to improve the interaction between the federal family law, and state child protection and family violence systems.
This will include the development of an information sharing regime between the family law, family violence, and child protection systems.
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Status:Accepted - Phase 1Lead agency:Department of the Premier and Cabinet (DPC)The South Australian Government accepts this recommendation.
The Family Law Council’s final report, published by the Federal Attorney-General since the release of 'The Life They Deserve', reiterates its advocacy for the development of a national database for child protection and Family Court orders.
The creation of a national database has been advocated for in many states and territories – for example the establishment of a national database was also recommended by the Royal Commission into Family Violence (Victoria).
The South Australian Government supports the development of a national database of child protection and Family Court orders, as proposed by the Family Law Council, and will promote this issue for action at COAG.
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4Reinstitute the court liaison role (CLR) as a strategic link between the agency, the Family Court and the Youth Court, to improve system interface and to develop service responses in accordance with the requirements of each jurisdiction.
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December 2017
Progress update:The Court Services and Liaison team continues to focus on improving the quality of the Department for Child Protection's practice in the Youth Court. The team provides training to departmental staff regarding Youth and Family Law Court processes and practice considerations.
It is also working to improve relationships with key stakeholders in the Crown Solicitor's Office, the Youth Court and Family Law Courts, and to improve information sharing with the Family Law Courts.
To further strengthen strategic links between the department and the Family Law Court, the department has recently committed to the recruitment of a child protection officer to be out-posted in the Federal Circuit Court.
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Status:Accepted - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepted this recommendation on 12 August 2016.
The court liaison role was reinstituted in the form of the Court Services and Liaison Team within the Department for Child Protection. The team became operational in August 2016.
This team is currently providing valuable support to case workers and social workers across the Department for Child Protection. The team is responsible for managing the relationship and strategic link between the department and the Youth Court.
Further work will be undertaken to develop the role of this team in managing and strengthening strategic links between the department and the Family Court.
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5Move the Office of Child Protection and the functions of Families SA out of the Department for Education and Child Development to establish a separate department that has the business of child protection as its primary focus, and which has elements and functions as set out in this report.
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Status:Accepted - CompletedLead agency:Department for Child Protection (DCP)The South Australian Government accepted this interim recommendation on 21 June 2016.
The new Department for Child Protection was established on 1 November 2016. The functions of Families SA were moved out of the Department for Education and Child Development and into the new agency, which has child protection as its primary focus.
To make the transition as seamless as possible, the new department has retained Families SA’s contact numbers.
For more information on the new department visit https://www.childprotection.sa.gov.au/
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6Appoint a Chief Executive of the new department who has strong leadership skills and recognised credibility in child protection work, and who has a direct line of ministerial responsibility.
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Status:Accepted - CompletedLead agency:Department for Child Protection (DCP)The South Australian Government accepted this interim recommendation on 21 June 2016.
After an international search, Cathy Taylor was announced as the new chief executive of the stand-alone Department for Child Protection on 14 September 2016.
Ms Taylor commenced as chief executive on 31 October 2016. For more information about Ms Taylor visit https://www.childprotection.sa.gov.au/department/chief-executive-child-protection
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7Implement a structure in the new department that reduces the hierarchies between leadership and front-line workers.
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December 2017
Progress update:A new leadership structure has been established which has reduced hierarchies between leadership and front-line workers. From July 2017, DCP began implementing the new regional structure within the Service Delivery and Practice directorate, and have recruited the 4 regional directors.
More detail on the structure can be found on the DCP website.
Terms of Reference for the Senior Executive Group have been approved. As part of the operation of the Senior Executive Group, meetings are held at different sites across the department to provide an opportunity for front-line workers to connect with the Executive and share their experiences, ideas and feedback on changes taking place.
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Status:Accepted - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepted this interim recommendation on 21 June 2016.
As an order of priority, the chief executive, Department for Child Protection has been tasked with reviewing and implementing a flatter structure, where streamlined communication between executive and frontline workers is encouraged.
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8Establish a refreshed leadership in the new department with emphasis on the attraction and retention of leaders who have recognised credibility in child protection work, and who have the capacity to lead a major reform of organisational culture.
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December 2017
Progress update:A new leadership structure has been established which as included the appointment of new executive who have experience and credibility in child protection work and a track record of leading a major organisational change successfully.
A new regional Service Delivery and Practice structure has been established and began implementation in July 2017. Four regional directors have been recruited.
The Service Delivery and Practice Executive Group has been established and terms of reference approved. This group meets fortnightly and is charged with leading practice and service delivery improvement across the department.
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Status:Accepted - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepted this interim recommendation on 21 June 2016.
The new Chief Executive, Cathy Taylor, commenced 31 October 2016. Ms Taylor has extensive experience in child protection work, and in leading major organisational change.
Ms Taylor’s appointment is just the first step towards establishing a refreshed leadership. In addition, through the machinery of government changes enacted to create the new Department for Child Protection, a process of refreshed leadership structures and positions has commenced with 3 senior executive leadership positions for finance, human resources and ICT advertised on 15 October 2016.
Ms Taylor, with assistance from the newly established human resources department, will continue to drive this process into the new year.
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9Review the delegation of powers to enable decision making to occur at the closest possible level to the child, subject to questions of fiscal responsibility and sensitivity or complexity of the issues.
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December 2017
Progress update:The delegations under the Children's Protection Act 1993 were reviewed and updated in September 2017 to provide for decision-making to occur at the closest possible level to the child and to reflect changes in the new organisational structure.
The Department for Child Protection will review the delegations and associated policies and procedures on a regular and ongoing basis.
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Status:Accepted - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepts this recommendation.
As an order of priority, the chief executive, Department for Child Protection has been tasked with reviewing who can make decisions within the agency, and identifying opportunities to enable decision making to occur at the closest possible level to the child.
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10Adopt a policy that gives a child’s caseworker the primary responsibility for case management and, except in special circumstances, ensures that the caseworker is made aware of all discussions and decisions that affect the child.
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December 2017
Progress update:A new Policy Framework is being established by the Department for Child Protection as part of the organisational restructure.
Consultation on the framework is underway and anticipated for release at the start of 2018.
Central to the new framework is the Clinical Governance Framework and the Child Protection Practice Framework which will be finalised by the end of 2017.
Together with a proposed manual of practice and recently revised delegations, these will provide caseworkers with the guidance, tools and increased authority to ensure that case management decisions can be made closer to the child.
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Status:Accepted - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepts this recommendation.
The chief executive, Department for Child Protection has been tasked with adopting the policy recommended by the Royal Commission, and ensuring that the policy translates into practice. The chief executive will be required to regularly report on progress towards recommendation 10 in the manner outlined by the Royal Commission in recommendation 260.
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11Conduct a formal review of Solution Based Casework™ (SBC) to critically examine whether the model is being used with fidelity to the original model in practice.
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Progress update:Conduct a formal review of the Solution Based Casework (SBC) model has been undertaken and identified use of the model is irregular and inconsistent.
The review makes a series of recommendations with a focus on achieving a consistent practice approach within the Department for Child Protection, based on the principles of SBC.
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Status:Accepted - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepts this recommendation.
The Department for Child Protection commenced an SBC evaluation project on 28 September 2016. A key component of the project is to evaluate whether the model is being used with fidelity to the original model in practice.
The evaluation will involve consultation with practitioners, supervisors, managers and staff from the Quality and Practice Directorate to identify ways SBC has improved practice and better understand the challenges that may result in the model not being appropriately applied.
Findings of the evaluation project will be discussed with the model developer as part of the ongoing adaption of the model for use in South Australia.
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12Provide an ongoing SBC consultation and training service to be delivered by principal social work staff and appropriately accredited trainers in SBC who remain within the agency.
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December 2017
Progress update:Building on the success of the pilot programs, Solution Based Casework (SBC) consultation and training services are being delivered in regional offices by accredited SBC trainers with the support of Principal Social Workers.
There is an ongoing commitment to delivery of these programs.
Work is currently underway to ensure the SBC and the Structured Decision Making tool are aligned to simplify case management processes.
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Status:Accepted - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepts this recommendation.
Principal social workers in the Department for Child Protection are currently responsible for implementation of the SBC practice model and providing a consultation service to staff where required. Training is delivered by appropriately accredited trainers in the learning and development unit.
The refreshed learning and development unit, DCP in response to recommendation 24 has been tasked with reviewing the training needs of staff across DCP.
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13Audit the range of process and policy documents to identify and discard those that are out of date. Develop a single database that is accessible to all staff via the agency’s intranet, to electronically file all current documents.
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December 2017
Progress update:In July 2017 an A-Z policy listing and library was made available to staff on the Department for Child Protection intranet.
In 2016 the Policy Review Group (PRG) began with 386 documents due for review, over 50% of these also required a formal update.
156 have now been retired, leaving 230 documents on the DCP policy register which have been or are currently being reviewed.
The process of review, update or retirement of documents will be ongoing to ensure all practice guidance remains current and reflect organisational direction and change. The policy listing will continue to be updated as further policies and business documentation are reviewed.
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Status:Accepted - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepts this recommendation.
In May 2015, a review of all Department for Child Protection process and policy documentation began. The primary purpose of this review is to:
- identify all policy documentation that is no longer relevant or is out of date and decommission them
- identify opportunities for rationalisation of policy documentation
- improve and further develop current policy documentation
- re-categorise and rename documentation to make it easier to find and access the information and guidance that front line workers require.
All current policy documentation is stored on and accessible via the departmental intranet.
A reviewed and streamlined set of policy documentation will be delivered by late-2017 and work to develop a single online database will begin during that period.
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14Employ administrative assistants at adequate levels of expertise to support casework teams to manage the administrative requirements of C3MS.
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Status:Not acceptedLead agency:Department for Child Protection (DCP)The South Australian Government does not accept this recommendation.
While the administrative requirements of case workers to record notes on C3MS can be time intensive, employing administrative assistants to undertake data entry and administrative C3MS tasks would not significantly reduce the office-based requirements of case workers.
Instead it will create an additional layer of information exchange that may lead to key information about children and families being lost, miscommunicated or misinterpreted when uploaded by individuals not involved in the case.
It may also result in double handing and only minimal efficiency gains, as case workers will still be required to type up or write the similar notes before they are uploaded by others.
Based on the outcomes of the review of C3MS identified in recommendation 20 and other potential enhancements recommended in 15, 16, 17 and 19, it may be appropriate to consider administrative support for C3MS or an alternative database at a later date.
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15Develop clear guidelines for recording information on C3MS, which identify those responsible for data entry and the categories under which data is entered. Rationalise available categories to limit inappropriate categorisation of important information.
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June 2017
Progress update:Guidelines concerning C3MS and the recording of information are being reviewed in accordance with reforms to the child protection system. This progressive review ensures guidelines are current and reflect any changes.
This work will also inform C3MS training to ensure it provides relevant information about new categories, roles and responsibilities and minimises the risk of information being categorised incorrectly.
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Status:Accepted in principle - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepts this recommendation in principle.
All C3MS-related recommendations and their full acceptance are subject to the outcome of the C3MS review initiated in response to recommendation 20.
A number of guidelines are available to Department for Child Protection staff about C3MS and the recording of information.
These guidelines will be reviewed to ensure they are up to date and have specific information regarding who is responsible for recording what information, a rationalisation of categories, and detailed information about the purpose and use of categories.
Current C3MS training will be reviewed and updated to ensure it provides relevant information regarding new categories and roles and responsibilities. This is discussed further in the response to recommendation 16.
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16Develop training in the use of C3MS to ensure that practitioners understand their obligations in uploading data, and the limitations of the incident-based nature of recording.
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June 2017
Progress update:Work is underway to update mandated C3MS training programs and resources for data recording obligations.
Regular meetings occur with C3MS trainers to review and update C3MS training. This has included system familiarisation updates plus role-specific training for Department for Child Protection staff.
This is occurring in conjunction with:
- - updates and rationalisation of C3MS categories
- - C3MS updates required as a result of linked projects and recommendations
- - the review and updating of C3MS guides about the recording and uploading of information.
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Status:Accepted in principle - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepts this recommendation in principle.
All C3MS-related recommendations and their full acceptance are subject to the outcome of the C3MS review initiated in response to recommendation 20.
The update and rationalisation of C3MS categories and updating of guides about the recording and uploading of information will inform the changes to current training regarding obligations in uploading data. This work is discussed further in the response to recommendation 15.
Review and reform of C3MS training will ensure that obligations in uploading data and recording information, and the limitations of the incident-based nature of recording are covered in future training. C3MS training is currently mandatory for all staff using the system.
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17Provide practitioners with mobile devices to allow access to C3MS from remote locations.
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December 2017
Progress update:A mobile interface to C3MS is currently being explored to allow workers secure access to relevant information when working outside of the office.
A trial of internet-enabled mobile devices with direct secure access to C3MS has also commenced in the Limestone Coast region.
The benefits will be subject to evaluation before a wider rollout strategy is considered.
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Status:Accepted in principle - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepts this recommendation in principle.
All C3MS-related recommendations and their full acceptance are subject to the outcome of the C3MS review initiated in response to recommendation 20.
In many situations, the availability of C3MS on mobile devices such as phones or tablets would increase efficiency and facilitate better and more responsive relationships between case workers and children and families.
The Department for Child Protection is currently investigating software solution options that ensure information security is maintained, worker interfaces with applications are easy to use and benefits for case workers and other staff are realised. An example of a potential app being assessed for adoption is iApply, an online forms and workflow automation solution.
Additional solutions and apps will be evaluated to identify the most appropriate option.
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18Permit stakeholders such as other government agencies and not-for-profit organisations limited access to C3MS to facilitate cooperation, collaboration and transparency.
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December 2017
Progress update:The department has commenced providing other government agencies with relevant limited C3MS access via the Data Sharing legislation.
Currently, the Department for Education and Child Development, Child Wellbeing Practitioners have remote access to C3MS.
Staff from other government departments working in the Multi Agency Assessment Unit also have limited access to C3MS with work underway to extend access to CFARN workers.
Further work is necessary prior to extending access to not-for-profit organisations.
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Status:Accepted in principle - Phase 2Lead agency:Department for Child Protection (DCP)The South Australian Government accepts this recommendation in principle.
All C3MS-related recommendations and their full acceptance are subject to the outcome of the C3MS review initiated in response to recommendation 20.
Providing other government agencies and not-for-profit organisations varying levels of access to C3MS will lead to improved availability and sharing of information and therefore better outcomes for families and children receiving services from multiple partners.
To define and design varying levels of access to C3MS, scoping and investigation work is required to identify key partners who would be granted access and determine the most appropriate and feasible technological solutions.
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19Set constructive and practical benchmarks for the development of critical enhancements to C3MS.
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December 2017
Progress update:A new ICT and Information Management subcommittee of the Senior Executive Group in the Department for Child Protection has been formed.
This subcommittee is responsible for providing clear governance around prioritisation of C3MS related development using decision-making models to build a forward plan of work.
The roadmap of C3MS development will be monitored by the subcommittee to ensure practical benchmarks are being met.
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Status:Accepted in principle - Phase 2Lead agency:Department for Child Protection (DCP)The South Australian Government accepts this recommendation in principle.
All C3MS-related recommendations and their full acceptance are subject to the outcome of the C3MS review initiated in response to recommendation 20.
The setting of constructive and practical benchmarks for the development of critical enhancements in C3MS is contingent on the result of the C3MS review in response to recommendation 20.
The Department for Child Protection currently plans changes and enhancements to C3MS using an annual planning cycle. Dependent on the results of the review, this system will be reviewed and benchmarks for C3MS set.
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20Conduct a review of the long-term viability of C3MS, and monitor research and developments in the area of electronic information management systems with a view to determining whether C3MS should be replaced with a more suitable and effective electronic information system.
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December 2017
Progress update:Work has commenced on developing an external C3MS review.
A part of this has involved engaging with other jurisdictions around their case-management systems and their efficacy.
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Status:Accepted - Phase 1Lead agency:Department for Child Protection (DCP)The South Australian Government accepted this recommendation on 12 August 2016.
An external review of the long-term viability of C3MS will begin in 2017.
The review will involve:
- assessing the current effectiveness of data management
- identifying possible improvements
- rigorous research of data systems in other jurisdictions.
The review will determine whether C3MS has the capability to meet future child protection system needs and identify options for alternative systems if required. Consultation with users of C3MS will be undertaken.
The outcomes of this review may influence whether recommendations 15 to 19 are fully accepted and implemented.
