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Making a complaint

The department is committed to listening and responding to your concerns.

How to make a complaint

Take the following steps to get your complaint resolved: 

Step 1 

Discuss your complaint with your caseworker at your local DCP office. Our aim is to resolve issues at the local level - usually a conversation with your caseworker can help clarify your concerns. 

Step 2

If you have tried to resolve your concerns but are still dissatisfied with the outcome, you can speak with the Supervisor or Office Manager at your local DCP office

Step 3

If your complaint cannot be resolved, you can then contact the Central Complaints Unit who will take further steps to resolve the matter with you. You can either: 

  • complete our online complaints form
  • phone the Central Complaints Unit on 1800 003 305
  • print and complete the complaints form and send it to: 

Central Complaints Unit
Department for Child Protection
GPO Box 1072
Adelaide SA 5001

Complaints about contact arrangements

If you don't agree with your contact arrangements (PDF 239KB), you have a few options: 

  • Speak with your caseworker first - they will try and resolve your concerns with you.
  • Raise your concerns with the DCP Office Manager.

If you are still unhappy with the arrangements, you have the right to apply to the Contact Arrangements Review Panel. 

The panel provides an opportunity for contact arrangements to be reviewed. 

If you are seeking a review by the panel, contact 1800 003 305.  

What to do if you are not satisfied with our response

If you are unhappy with the outcome after following the process above, you have the right to refer matters to the Ombudsman.

Ombudsman SA

Phone: 1800 182 150
Email: ombudsman [at] ombudsman.sa.gov.au
Website: www.ombudsman.sa.gov.au

If you are a child or young person under the guardianship of the Chief Executive, you can also contact the Guardian's office.

Office of the Guardian for Children and Young People

Phone: 8226 8570 or 1800 275 006
Email: gcyp [at] gcyp.sa.gov.au
Website: www.gcyp.sa.gov.au

Contact

Central Complaints Unit

Telephone: 1800 003 305

Department for Child Protection
GPO Box 1072
Adelaide SA 5001